Privacy Statement
El Paso Southern Natural Gas (EP-SNG) has created this Privacy
Statement to demonstrate our firm commitment to respecting and guarding
your privacy. The following headings contain information on the
data gathering and dissemination practices for www.cypress-pipeline.com:
Introduction
Collecting information
Using information
Sharing information
Security precautions
Updates
Opting out
Contacting us
Introduction
EP-SNG's privacy policy is based on one overriding principle: we
will not sell, rent, lease or disclose your personally identifiable
information to others, unless we have your permission, or are required
to do so by law. In general, we have structured this website such
that, for public areas, a variety of online information and services
can be accessed without identifying yourself or revealing any personal
information. Should you choose to provide us with any information
through which you can be identified (for example, filling in an
online order form or disclosing your company's needs to us), you
can be assured that it will only be used to support your customer
relationship with EP-SNG, unless we have your express permission
to do otherwise.
Collecting information
IP address: we use your IP address to help diagnose problems with
our server and to administer our website. Your IP address is also
used to gather broad demographic information.
Cookies: a cookie Is a small text file that can only be read by
the site that places it; in other words, EP-SNG cannot determine
where you have been browsing or what information you have obtained
from other websites based on any other cookies your browser has
collected. Cookies are used on this site and others to verify your
login information, and to optionally store your password in your
browser so that you do not need to type it in each time you visit
a particular site. When you click on a link that points to a 'members-only'
area, www.cypresspipeline.com checks your browser's cookie file
to see if you have already logged in, and if you have, the page
you have requested is subsequently displayed in your browser. If
not, you will be directed to the customer login area, where you
can quickly and easily log in to your account, or sign up for a
customer account if you are not already a member. Cookies may also
be used in conjunction with banner advertisements in order to determine
their effectiveness. No personal information is extracted or recorded
during this process.
Online forms: our site's registration, online ordering and information
request forms require users to give us contact and demographic information.
No personal information is extracted from these forms for any purpose
other than to complete on-line business transactions or to exchange
necessary information with our users.
Discussion forums: this site plans to make available discussion
forums for users. Participation in forums is of course completely
voluntary and is at the user's own discretion. Please remember that
any information disclosed in these areas has the potential to become
public information because of the nature of the participation process.
Caution should therefore be exercised should you decide to disclose
any personal information to other forum participants.
User surveys: from time to time, user surveys may be used on this
site to collect demographic and profile data. Participation in any
such survey is entirely up to the discretion of the user. Whatever
information may be collected will only be shared with advertisers
or other third parties on an aggregate basis only. No personal user
information will ever be exchanged, unless permission is obtained
from the survey participants.
E-mail lists: local laws will also always be strictly adhered to
with regards to informing and allowing users to opt out of receiving
unsolicited e-mail or other forms of communication; refer to the
Opting out section below for more information.
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Using information
In general, we use your information to update you on services offered,
to communicate with you on important issues, and to complete any
business transactions that you may have initiated on our site.
The data contained in customer order forms and information forms
is used to request information and to order products and services.
The data contained in product registration forms is used to allow
the vendor to inform users of software updates and other issues
that impact the use of registered software.
Personal information may also be used to contact you for market
research surveys or to provide you with marketing information that
may benefit you or your business. You have the option of indicating
in advance your desire to not participate in surveys or to receive
market survey results. Any information that is collected, for example
demographic and profile data will be compiled on an aggregate basis
only. Personal information from individuals will not be shared with
any third parties unless permission is obtained from those individuals.
Sharing information
Unless we have your permission or are required by law, we will
not sell, rent, or lease your personally identifiable information
to others. This site has business relationships with other sites
that may provide additional information and services to our users.
Unless permission is granted from a user, which may be necessary
for example in ordering products or requesting information from
a business partner, any information that is collected from this
site is shared only in aggregate form with any of our business partners.
EP-SNG is not responsible, however, for the privacy practices or
the content of other web sites. These sites are governed by their
own privacy policies, which the user should take into account before
conducting business on other sites.
Security precautions
This site has security measures in place to protect the loss, misuse,
and alteration of the information under our control. User-specified
information, for example, is used to authenticate the identity of
users who are logging into password-protected customer areas of
this site.
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Updates
EP-SNG 's privacy policy and practices will be updated as required
in response to new technologies, business practices and our customers'
changing needs. When changes are made, our Privacy Statement will
be updated accordingly, and the revision date will be displayed
prominently at the top of this Statement.
Opting Out
This site provides users with the option to:
- discontinue receiving communications from us
- request removal of personal information from our database
- modify and/or update information previously provided
- discontinue receiving our services altogether
To exercise any or all of the above options, please submit your
request using the contact information reproduced below. The termination
of your cypresspipeline.com membership will not automatically terminate
any affiliated memberships you may have formed through this site.
If, after having joined a EP-SNG. partner service, you wish to be
removed, you will need to contact that website directly to discontinue
your membership.
Contacting us
If you wish to opt out of any information, business or membership
relationships you may have established through this site, or if
you have any questions about this privacy statement or the practices
of this site in general, please contact keely.kilpatrick@elpaso.com.
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